35. Quality Improvement Environment

35.1 Quality Improvement

(a)  In recognition of the on-going need to improve the quality of clinical services the employer is committed to providing a quality improvement environment which supports openness, honesty and the freedom to identify and admit mistakes or errors of judgement.

(b)  It is recognised that there is a difference between errors that may be defined as normal variations in performance and those errors resulting from negligence. Within this context there is no place for a punitive reaction to errors that are not the result of negligence.

(c)  The employer and employees are committed to fostering this environment, and to this end will work together to implement quality improvement initiatives including credentialling.

35.2  Credentialling

Credentialling processes and implementation are matters to be agreed between the employer and affected employees.  Credentialling will also consider the resources required for a particular service.